A woman teaching a class, holding a whiteboard marker and a piece of highlighted paper.

Domestic abuse training for service managers

Support service managers to grow and nurture their service, in accordance with sector best practice.

Key course features

You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing. This training is specifically designed to enhance Service Managers’ skills in:

Effective and safe governance
Human resources and staff support
Sustainability
The commissioning framework
Multi-agency work

Course overview

The Domestic abuse training for service managers course aims to help service managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach. Learn how to ensure your service offers a high quality and consistent response to all victims of domestic abuse and their families.

The course is designed to help managers improve the effectiveness of their domestic abuse service by providing advice and guidance on their operational and strategic management approach. You can expect assistance and advice tailored to the service manager role on how to work in an environment that is constantly changing. Benchmark your knowledge, develop your skillset and learn how to manage and deliver an effective and safe risk-led service. At the end of the course you will have a portable progression qualification to take away with you.

This course is accredited at Level 4, OCN London and qualifies as 12 credits.

Service Manager accessible course

We are proud to offer our Service Manager course, with a strong focus on accessibility and inclusion. This delivery has been thoughtfully designed to support learners with a range of access needs, including those who are deaf, neurodivergent, or require other reasonable adjustments. To ensure an inclusive learning environment, we are: Funding professional interpreters for deaf learners. Incorporating more frequent breaks to support concentration and comfort. While we prioritise places for learners with disabilities or those requiring reasonable adjustments, this course is open to all. We welcome everyone who values an inclusive and supportive learning space. Please note: Learners with disabilities are always welcomed on all our courses, and we strive to meet our duty to provide reasonable adjustments wherever possible. However, this is the only delivery of the Service Manager course this 2025/2026 year that includes funded interpreters and note takers as part of our enhanced accessibility support. If you have specific access needs for other courses, as always, please contact us in good time to discuss how we can support you within available resources.

🌟 SM2505 – Service Manager Course (Online)

Now Open for Applications
🗓 Application Deadline: 08 September

This course is tailored for service managers working in domestic abuse services, supporting you to build strong leadership, strategic thinking, and trauma-informed practice across your teams.

📅 Course Dates (All Tuesdays): you must attend all sessions

04 November 09:15am 12:30pm – Zoom
11 November 09:30am 12:30pm – Zoom
18 November 09:30am 12:30pm – Zoom
25 November 09:30am 12:30pm – Zoom
02 December 09:30am 12:30pm – Zoom
09 December 09:30am 12:30pm – Zoom
13 January 09:30am 12:30pm – Zoom
20 January 09:30am 12:30pm – Zoom

APPLY HERE

I have already implemented a different way of handling managerial supervision and case reviews and have looked at existing policies with a fresh eye. I will next introduce peer led case audits and structured reflective time and debriefs for the team. I'm sure as we go along there will be other changes as a result of my learning

Previous learner - 2023 cohort

Time commitment

The course comprises 7 days of online training via Zoom, delivered in 2 blocks. Pre-course resources must be read/watched prior to attending Day 1 of the training.

Pre attendance requirements – 1.5 hours
Online classroom – 18.5 hours
Video learning – 2 hours
Written assessment and Self-study – 98 hours
Total qualification time – 120 hours

Further information including details about the course structure can be found in our FAQs about our domestic abuse training for service managers’ course.

I don't see the end of the course as the end of my learning and the end of any change, it is really just the beginning. Not only will my practice change but organisational policies and protocols will change and be improved as a result of this training.

Previous learner - 2023 cohort

Eligibility

This course is aimed at service managers and lead practitioners (senior level staff or team leaders) working within domestic abuse services (e.g. Idva, Idaa, outreach, floating support, and refuge).

Our Domestic Abuse Training for Service Managers’ course is the first step in gaining Leading Lights accreditation. If this is your intention, services are asked to submit an application for the SafeLives Leading Lights programme within a year of training.

Further information including details about the link between our domestic abuse training for service managers’ course and Leading Lights can be found in our frequently asked questions (FAQs).

Price

£850 per learner

Subsidies

We are committed to supporting smaller and specialist services to access our courses. To help facilitate this, we offer a fixed number of subsidies (on two tiers) for services with an annual income of less than £1 million (£600 per learner) and less than £500,000 (£350 per learner).We use information on the application form to determine who to award the subsidised spaces to.

If you are a professional in Wales and are interested in the SafeLives Service Managers’ courses please visit this page.

Register your interest in future courses now

Accessibility

We welcome learners of all backgrounds and abilities. We encourage you to share with us any details on accessibility and diversity needs so we can ensure the right support is in place. You can also contact us if you have any queries via [email protected].