What Insights means to services - in their own words

"We were involved in the pilot of the adult Insights service in 2009. I’ve seen that grow into a service which just wasn’t there before and which the sector really needs to inform the good commissioning of services.

"With SafeLives Children’s and Young People’s Insights data in particular, we now have the evidence base to show how we've helped children and young people. The tool is really useful for small organisations. It shows, in a way that we've never been able to before, the very real outcomes of the service we provide. By proving the value of what we do, the data also helped us secure five-year funding to roll out our service in the neighbouring areas."

Dee Conlon, deputy chief executive, Empowerment

“The data presentations from the SafeLives team at 6 and 12 months were a great way for the Idvas to see how the data they collect provides clear evidence of the excellent work they do and the positive effect this has on their clients. As a service manager, I've used the reports to demonstrate impact to our existing funders, and my plan is to use the data to attract additional funding to our organisation over the long term. We see Insights as an invaluable tool and have continued to use the service for a second year.” 

Ann Evans, service manager, Pontypridd Safety Unit

SafeLives Insights has proved to be a valuable tool for us. It illustrates the worth of our service and shows how well it’s embedded into the community. It’s also given us an in-depth account of a service user’s journey so that we can identify any gaps in referrals and improve our responses. Additionally, the Insights report allows us to compare our local service provision with Idva work being carried out nationally.

Insights eliminates the difficulty with performance measurement that is widely acknowledged within domestic violence specialist services. It satisfies local and national reporting requirements by providing both qualitative outcomes relating to the safety and well-being of service users (including criminal and civil justice outcomes) as well as quantitative service outputs.

The presentation of the annual Insights report is a great opportunity for our Idva team to come together and celebrate their achievements over the past year.

Louise Thomas, Safer LBG, Guernsey

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