Insights for domestic abuse services

What is Insights?

Insights is a ‘whole family’ outcomes measurement programme specifically designed for specialist domestic abuse services supporting adults and children who have and/or are experiencing domestic abuse.  

Insights enables services to understand who is accessing their service and identify gaps, to tailor interventions and support to meet the needs of their clients and to evidence the impact of their work on improving safety and wellbeing. Frontline practitioners collect information about the people they support and submit it to SafeLives via online forms. The forms are quick and simple to use, and complement your existing case management processes. 

What are the benefits of Insights?

Insights enables you to evidence the impact of your work. Alongside being a reflection of the work you are doing the data can be used to influence and inform practice, identify specific areas for development and make a case for further support to your service to commissioners and funders.  

The evidence is independently verified by SafeLives’ researchers and helps save time and money in analysis and reporting. 

Whilst Insights forms denote the experience, outcomes and impact of the work completed with victims it is not a practice tool. Consequently, it should not be completed directly with victim(s), perpetrators of abuse or children. Practitioners complete the Insights forms reflecting the individual journey of the person; capturing their voice and lived experience of what makes a difference wherever possible.  

Insights data contributes to the development of our National Data set which is used to inform and influence the responses to domestic abuse across the country. Client reported outcomes within Insights allow you to gather the authentic voice of your clients, develop practice and measure the impact of your work on the safety and well-being of those you are working with. 

Insights is currently going through a period of redevelopment where we are reviewing all of our indicators, measures and outcomes to ensure congruence with our whole family approach. We hope to launch our now core Insights tool and specialist modules later in 2017. 



Big lottery fund

Thank you to the Big Lottery Fund for its continued support of Insights – helping services understand how to better support families in their local area.